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Terms & Conditions | VoIP-Store.ca

Prices and conditions of sale on all merchandise online are subject to change without notice. Every effort has been made to ensure the accuracy of all information contained herein. Please note Voip-Store.ca only sells online and to business clients.

Voip-Store.ca makes no warranty expressed or implied with respect to accuracy of the information, including price, product editorials or product specifications. Product and manufacturer names are used only for the purpose of identification only.

The image displayed for every product might not be the exact picture. This is used for display purposes only.

All implied warranties including but not limited to implied warranties or merchantability and fitness for a particular purpose are hereby excluded.

Shipping charges are automatically calculated when you place your order online.  For orders over $200.00 (excluding taxes) are shipped free of charge within Canada (exceptions: Yukon, NWT, Nunavut) .  We reserve the right to make any changes or modifications to the shipping policy at anytime.

Items with performance guarantee are guaranteed for the first 3 days.

Voip-Store.ca, its hardware suppliers, makes no warranty, express or implied, concerning the applicability of any hardware or software to any specific purpose.

Voip-Store.ca, its hardware suppliers, accepts no liability for loss or damage caused, or alleged to be caused directly or indirectly by computer equipment sold by Voip-Store.ca, including but not limited to any interruption of service, loss of business or anticipatory profits or special or consequential damages resulting from the use or operation of such computer equipment or computer software.

Condition of Sale: The terms and conditions of sale contained herein supersede all agreements made and purchase orders submitted to and accepted by Voip-Store.ca. All agreements are contingent upon such unavoidable incidents as strikes, accidents, material shortage, or other delays beyond Voip-Store.ca control.

Warranty does not cover any damage due to accidents, misuse or negligence. All items with factory warranty for longer periods of time must be sent for repair or replacement to the factory, or authorized service center with full insurance coverage and freight charges prepaid (Refer to Warranty Card for specific procedure).

Claims: All merchandise left our warehouse in good condition. The risk of loss or damage to goods shall pass to buyer as soon as such goods are picked up by carrier for delivery to buyer. Buyer should therefore inspect all packages for damages before signing delivery receipt. Claims should be filed immediately with the carrier for merchandise damaged in transit.

Delivery of merchandise if agreed upon shall take place according to original agreement unless special circumstances prevent Voip-Store.ca from delivering at that previously designated item, in which case Voip-Store.ca shall have a reasonable period of time in which to make delivery of the item (as purchased).

Transportation Charges for Warranty Service. The cost of freight or transportation to and from any of Voip-Store.ca service centers. Required in order to complete any repair service under the terms of any manufacturers limited warranty, will be at the expense of and charged to the Purchaser.

Deposits are not refundable unless otherwise specifically stated.

Opening or otherwise tampering with the system for any purpose, including upgrading, by unqualified personnel may jeopardize all warranties.

In the event of a dispute. Voip-Store.ca shall be entitled to recover reasonable attorney(s) fees and cost incurred in the dispute resolution.

Unless otherwise specified in the invoice, the systems offered by Voip-Store.ca conform to standard industry practices in that they may or may not be manufacturer(s) base-models built-up to the customer(s) particular specifications with functionally equivalent or superior components.

Prices in the invoice do not include installation, training or support, unless otherwise specified on the face of the invoice.

Credit Cards

Voip-Store.ca accepts VISA, MasterCard, and American Express cards only. All credit card orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. It is best to call your credit card company to notate the alternate address for easy processing of orders.

Purchase Order

We welcome purchase orders from all Canadian Government agencies and any registered School/University and Healthcare.

Returns and Restocking Policy

Voip-Store.ca accepts returns on items returned within 10 business days.  Any returns are subject to a restocking fee of 25%.  Original shipping charges are non-refundable and customer pays for return shipping.  Include all manuals, accessories and packaging materials originally included with the product. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.  Some items cannot be returned for hygienic reasons such as headphones and headsets.

RMA Form

Voip-Store.ca accepts returns for repairs or replacement.  Please click here to download our RMA form in order to send back products for repairs or replacement.